First National Bank service absolutely revolting!

<p>I am a Premier Banking Client at FNB. I already have a Business account as well as personal account with FNB. I recently started a new business and thought we will open the new bank account at FNB, what a shock awaited me. </p> <p>At FNB Sea Point we have to open a Business account online. 4 months later and still no luck after numerous calls to the FNB call centres. I evantually decided to cancel the whole process and rather go to another bank. 1 Week after cancelling the whole process I receive a business debit card delivered from FNB. I went in to Portside branch and after 2 hours the poor guy told me that he can see there was a problem and it should never have taken so long for the account to be opened, and I shouldn't have been sent the card either. Clearly the different deparments don't know what they are doing. I logged a complaint online at Portside FNB and the only response I received was a standard letter from FNB stating that they have followed up on the query and all is sorted. </p> <p>Not one person in FNB has even offered to assist us to try and keep us as a client or offered to rectify their mistakes.</p> <p>I have since opened a business bank account at BIDVEST BANK within 7 working days. Their business banker even completed all documents and made sure we have submitted evrything. This in the comfort of our office. Now that is service!</p> <p>This afternoon I had a query on my personal account, so I called FNB. Not surprised to just hear a message that heir business hours are from 8 to 5....How is it possible then that FNB advertise loud and proud on TV and Radio that they offer after hour service to Premier Clients?</p> <p>False advertising from FNB if you ask me...</p> <p> </p> <p>Well hello BIDVEST and goodbye FNB, I had enough!</p> <p> </p> <p> </p> <p> </p>