1 reviews | Active since Apr 2021
First National Bank / ******* bank!!!!!
I am so frustrated with FNB. They have deducted transactions that I made on the 27th of March this morning. Of which I remember this transactions going off on that day and I always check my balance after a I make a purchase and my balance definitely went down on that day. I wake up this morning and they have processed those transactions in my account leaving me with a negative balance. I mean why are they deducting monies from almost 3 weeks ago now? Why am I being inconvenienced with a negative bank balance when I planned my monthly budget accordingly? I’ve honestly had enough with this bank and I am so ready to move on. This is so frustrating. On top of that they are going to charge me for unpaid fees yet they are the ones that caused all of this.
I’ve had enough of First National Bank, honestly.
I received several emails from FNB stating that my matter has been communicated with the relevant department and that my matter is off high priority, they stated that I would receive a call within 48 hours but I have not gotten a call.
I then received an email from Ms Lynette Van Der Walt from Retail service recovery apologizing on the delayed processing of transactions on the 26th and 27th, the email went on to say that all charges impacted to customers regarding this will be reversed yet my account is still incurring charges because of this. I have been charged closed to R500 for charges emanating to this delay.
What exactly is happening at FNB and when will these charges be reversed. This is honestly a huge inconvenience to me and how I structure my monthly budget.
I have sent an email to find out when these charges will be reversed but I have not received a response.
I received several emails from FNB stating that my matter has been communicated with the relevant department and that my matter is off high priority, they stated that I would receive a call within 48 hours but I have not gotten a call.
I then received an email from Ms Lynette Van Der Walt from Retail service recovery apologizing on the delayed processing of transactions on the 26th and 27th, the email went on to say that all charges impacted to customers regarding this will be reversed yet my account is still incurring charges because of this. I have been charged closed to R500 for charges emanating to this delay.
What exactly is happening at FNB and when will these charges be reversed. This is honestly a huge inconvenience to me and how I structure my monthly budget.
I have sent an email to find out when these charges will be reversed but I have not received a response.