First national Bank ****** my father on the 15 Oct 2020

My dad has been debited an amount of R8000 in From the ATM shutting down on him which his limit was R3000 and when we call FNB n provide them with a case number they refere us to other department none stop where we'll hold a phone for 2 hours with no response they don't even call the poor old man an keep him posted on the case according to my believe FNB is hiding an information of what happens that day FNB is a reckless crime bank people of South Africa do not bank with this bank is they Rob old PPL of their last money