FIRST NATIONAL BANK REF ***

I put in a complaint (***) towards the end of the year. Because an unauthorised debit came off my account. I spoke with a few people at fnb who confirmed that the company was a **** and I got put through to Winnie. We got into a heated discussion as she advised that I must have authorised it and there was nothing she can do to stop it as its a debit order they cannot stop (ss legal) I subsequently read on hellopeter and Facebook etc that this was a **** company. The following month another debit came off and went straight to FNB branch and they advised I must close this account and reopen another. This Winnie sent me forms I filled them and to date I have heard nothing WHATSOEVER from her. Also a great concern why is FNB accepting these "******* debit orders" and secondly why didn't Winnie advise me to close my account and re open another one, thirdly why does FNB not have control of our money and why are they excepting ******* debit orders. To date I have heard nothing from FNB ***** dept and it's been months now. Absolutely disgraceful. I will be reporting to the ombudsmen and FSB