1 reviews | Active since Nov 2015
First National bank reeped me off.
<p>on 22/05/2016 I tried purchasing airtime via *130*321# and it kept saying transaction timed out. After the 4th try i recieved a notification stating that the service was under maintence I should try again later. When I checked my bank balance i realised i was actually being charged for all the 4 transaction but until today i have not recieved the airtime. on 01/06/2016 i went to the bank and the consultant who was assiting me advised me me that the transactions do reflect so he called the call centre and i spoke to another consultant who told me the query will be resolved within 3 working days. today is the 6th working day but i still have not had anything from First national Bank.</p>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is 939855.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is 939855.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
