ZM
Zibuyile M

1 reviews | Active since Nov 2015

09 Jun 2016, 16:56

First National bank reeped me off.

<p>on 22/05/2016 I tried purchasing airtime via *130*321# and it kept saying transaction timed out. After the 4th try i recieved a notification stating that the service was under maintence I should try again later. When I checked my bank balance i realised i was actually being charged for all the 4 transaction but until today i have not recieved the airtime. on 01/06/2016 i went to the bank and the consultant who was assiting me advised me me that the transactions do reflect so he called the call centre and i spoke to another consultant who told me the query will be resolved within 3 working days. today is the 6th working day but i still have not had anything from First national Bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jun 2016, 07:39
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Your reference for the above complaint is 939855.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)