1 reviews | Active since Jan 2017
First national Bank Poor Service/No Service
<p>So during my lunch hour i decided to go to FNB branch in IRENE VILLAGE MALL. and when I got there were 6 other people waiting unattended.. When I asked why the deposit section was closed they stated that the is only one lady working there and she was on lunch and we must go back again at 1PM!!!!!!! so I then i asked if the is no one else who can assist, they unfortunately did not have anyone to assist us, and when i asked for their branch manager - he was also out on lunch. such ridiculous service. so pathetic, unapologetic and not helpful.they must hire more staff! and more qualified Staff that know how to treat US customers. "FNB how can we help you" slogan is just LIES!</p> <p> </p> <p>Never experienced such terrible service in my life. I'm disturbed.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
