First National Bank Poor Service and Delays in Providing Documents

First National Bank has failed to assist me with obtaining important documents, including a formal letter confirming that my overdraft facility linked to Aspire account *** was converted into a personal loan, as well as paid-up (settlement) letters for loan account *** and TLN ***. Despite multiple requests, there has been no meaningful progress or clear communication.

Instead, I have been taken from pillar to post, with constant delays and no accountability. This level of service is frustrating and unacceptable for a financial institution.