First national Bank poor service

On the 1st of November 2022 I had physically app**** for the business speed point with FNB and the FNB consultant that was filling a pile of application forms told me i will get my machine in 10 days that was suppose to be the 10th of November and within few days I received an approval email from FNB. After the 10th of November 2022 I had made more than 4 calls on 4 different days to the number that was on their approval mail sent to me and each time I am told they are escalating my issue and I will get a call before the end of the day and that never happened. I am running a PUB and Grill business and most of clients are using debut and credit cards. This is very much disappointment my clients and is killing my business as I losing customers everyday because of speed point (swapping machine) I had written mails to FNB and I am not getting any assistance. I am disappointment and frustrated

My FNB ref number :WO*** (Top of the Range Pub and Grill) .