FIRST NATIONAL BANK - POOR CUSTOMER SERVICE

Once again I am writing to complain - I am absolutely unimpressed with FNB - firstly I deposited a<br> cheque for R3009.88 on the 20/11/2015 at FNB Durban North Branch and advised the teller that I require<br> special clearance, she confirmed that the cheque will be clear on Tuesday the 24/11/2015 well today is the<br> 25/11 and the cheque still has not cleared. I then e-mail your care@fnb on the 24/11/2015 they dont even<br> bother to respond - today I try calling the Durban North Branch on *** I have tried three times<br> and they simply are not even answering the phone - I made my selection for call to teller - no answer<br> then selected call to Relationship Manager and guess what - no answer??? This is now the second special clearance cheque that has been messed up the fist time they said it was because I wrote Immediate Clearance instead of Special Clearance? Then why not call your customer and advise instead of simply ignoring the request and making them wait the normal clearnance period. Am I not supposed to complain<br> about shocking service? FNB - totally unimpressed with your service<br> D Janse Van Rensburg