FIRST NATIONAL BANK - PASSES DEBITS IN ERROR & TAKES THEIR TIME TO CORRECT

The absolutely poor, non-caring service I have received from FNB is beyond words. I have a Business Platinum account with them and large bulk cash deposit fees have erroneously been passed on my account 3 times!! This has put the account into overdrawn! I'm unable to run my business as all my capital is 'locked' as a result of the account being overdrawn. I'm not able to supply orders that customers have paid for, have had to turn away R50k of business as I'm not able to purchase stock. I have now been trying to have these amounts reversed off my account for a week but to no avail. The consultant I'm dealing with, Amanda Myeko, has dragged her feet, is slow in replying to emails, always with apologies and excuses, when this whole debacle is as a result of her not understanding my initial enquiry. How difficult can it be to press a few buttons and reverse these amounts off the account. If this continues I may as well close my business doors. I believe this is now a case for the Ombudsman and to claim for lost revenue.