DH
Diane H

1 reviews | Active since Dec 2017

12 Dec 2017, 14:16

First National Bank only provides one teller.................

Went into the Port Alfred branch of FNB and there was only one teller working. there were 9 folk waiting to be attended to. When I spoke to the FNB lady who was standing around, she told me that the quota for the branch is only one teller. I find this hard to believe as it is the Festive season and the town is full of visitor and they only provide one teller. Not good service at all.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Dec 2017, 14:51
Official

Hello dizy,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)