CN
Celeste N
1 reviews | Active since Mar 2013
22 Apr 2015, 10:53
First National Bank - NOT FIRST IN SERVICE!
Ref:***<br> I went to FNB Brandwag Bloemfontein on Saturday 18 April 2015 and requested that my cheque account be closed.Was informed that this cannot be done because I have an outstanding temporary loan, which I am paying through the attorneys. I then requested to be downgraded to the CHEAPEST savings account, \pay as you go"I was informed by the consultant that I would now pay only for services used!OMW!R69.99 was just deducted from my account PLUS R2.55 for debit interest!*** is going on?Are you stupid or insane?I have already been debited R100.00 on 1 April for the normal monthly cheque fee amount!You are totally incompentent ****holes!"""
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FNB (First National Bank)'s replyOfficial
22 Apr 2015, 11:09Hello amourise,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 671244.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 671244.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply22 Apr 2015, 11:09
Official
Hello amourise,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 671244.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 671244.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)