First National Bank (It has been 12 days since I attempted to change my address under my profile)

It has taken me 3 weeks to contact and send emails to different departments at FNB. I even went to 2 branches for assistance, but they weren't able to assist me.

I emailed *** and they redirected me to ***, and this department also directed me to ***, where I was corresponding with Nokuthula as of 23 May. She assured me that my address had been updated.

I then went to the branch to check if all information under me was correct, only to find that nothing had been updated then I was put on the phone and given this address by a consultant ***, this department has yet to reply to my email even today.

On 26 May, I sent Nokuthula an email asking for feedback, she then called and said that after she made a few changes, the old incorrect address appeared again, but that she would escalate the matter and give me feedback the following day, but she never did, on the 31 I sent her an email asking for feedback but no still no progress.

Yesterday 01 June I went to the FNB branch to pick up the new card, and the address was still there. I'm worried because I have tried everything in my power to get the address changed under my profile, but nothing has worked. My personal information will be compromised.