JL
Jacky L
1 reviews | Active since Dec 2018
30 Apr 2020, 05:46
First national bank is not first for clients
Been TRYING to apply for Covid19 relief since the beginning of April 2020. Still not approved or recieved a follow up. Been with FNB for many years (Private client). Can NEVER get hold of my Private Banker (even before lockdown). When I finally spoke to someone two weeks ago I was promised that it would be looked into it as soon as possible. Still no feedback. Sent emails, tried calling again. STILL NO REsPONSE. They charge you over R500 "service" fees for NO service In this trying time you expect more from your bank. Very dissapointed in FNB. I WILL BE MOVING MY ACCOUNT VERY SOON.
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Replies (1)JL
Jacky L's updateReviewer Update
30 Apr 2020, 11:14I have had feedback from fnb.
Lesego has submitted my documents for assistance.
Awaiting response.
I suggest giving feedback to the clients more frequently and not just leaving us hanging and having the clients phone you all the time. This is a trying time (which we are all aware) and emotions are playing a huge role due to the uncer*****y. More frequent feedback from fnb I feel will result in us (clients) not having to resort to such measures to get your attention.
Lesego has submitted my documents for assistance.
Awaiting response.
I suggest giving feedback to the clients more frequently and not just leaving us hanging and having the clients phone you all the time. This is a trying time (which we are all aware) and emotions are playing a huge role due to the uncer*****y. More frequent feedback from fnb I feel will result in us (clients) not having to resort to such measures to get your attention.
JL
Jacky L's update30 Apr 2020, 11:14
Reviewer Update
I have had feedback from fnb.
Lesego has submitted my documents for assistance.
Awaiting response.
I suggest giving feedback to the clients more frequently and not just leaving us hanging and having the clients phone you all the time. This is a trying time (which we are all aware) and emotions are playing a huge role due to the uncer*****y. More frequent feedback from fnb I feel will result in us (clients) not having to resort to such measures to get your attention.
Lesego has submitted my documents for assistance.
Awaiting response.
I suggest giving feedback to the clients more frequently and not just leaving us hanging and having the clients phone you all the time. This is a trying time (which we are all aware) and emotions are playing a huge role due to the uncer*****y. More frequent feedback from fnb I feel will result in us (clients) not having to resort to such measures to get your attention.