oZ
odwa Z

1 reviews | Active since Aug 2013

07 Apr 2019, 13:42

First National Bank is a money ***** and involved in *****

Last year I saved money at FNB that got ****** from my account, went to complain at FNB, was told they were not responsible because I took long to come and report but I had gotten notified with only one sms saying I was overdrawn when I had more than R20 thousand rand hence the alarm. It was deduced that the number which was receiving the notifications was not my number, but still they would not help and ended up at Ombudsman's office. Ombudsman got me a signed paper changing my cell number to one that was not mine and the signature also was not mine, I supp**** them with the paperwork I signed and the signatures are not identical but no one is taking it further now. This bank is proving to be a ********** bank with this why and I also know someone else who suffered the same fate as me, a white lady who resides in Stellenbosch so advise everyone to take all their savings whilst they still can so they don't suffer like I did. I still want my money and it is still fully mine.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Apr 2019, 11:58
Official
Good day Odwa,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

We have noted that this matter had been addressed with the Banking Ombudsman, if you have any objections regarding the outcome, 
please liaise with the Banking Ombudsman. 

Regards, 

Hello Peter Complaints Team

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