First National Bank is a Disgrace

This is the most ****piest and nonsense bank FNB is a disgrace my number got blocked without my consent by one of the FNB consultant called Sizakhele Mbatha. How can you block someone's number without notifying then this is a disgrace and very unprofessional? right now I cannot receive any Ewallet blocked my number for what ***** exactly please come and explain before I go to the Bank Ombudsman