NF
Noni F
1 reviews | Active since Dec 2024
10 Apr 2019, 14:45
First National Bank - How can we not help you
I had to cancel my FNB card due to ********** activity on my account, I have spent most of the day on the phone to their branch call centre ********** and I have never had such bad and *********** service from any business in my life, I just want to know if they have arranged a replacement card for me and they are too *********** to answer this simple question. When you ask to speak to a supervisor you get put on hold and ignored for more than half an hour. I will never suggest FNB to any one I know ever again.
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FNB (First National Bank)'s replyOfficial
10 Apr 2019, 16:19Good day Noni,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Apr 2019, 16:19
Official
Good day Noni,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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