First National Bank : How can we not help you

I recently opened a platinum account with FNB, that was two weeks ago. I was then sent confirmation that the card would be delivered on the 6th of October 2015 between 8am and 4pm. To activate the account I had to deposit money into it which I did. Problems started when the courier guy decided to show up at 16:23, doesn't call me to give me a heads up instead I get a call from the switchboard that I have a delivery, ten minutes later at 16:33 the guy is not there. I call CCD couriers and still they can't get the driver to come through. I communicate with the guys at the premier call centre and they promise to fix it, the week goes by and still nothing. finally I am advised to go into a branch and have the hard hold on the account removed to have access to the funds in the account and when I got to the branch I am told that I CANNOT be helped as the guys at the call centre are not working and they will sort it out first thing Monday morning. it is now Monday afternoon I have no access to the account and no one seems to want to help me.