First national bank has no customer service or help

So for the past month due to the covid-19 we have been receiving funds via ewallet so we had a family member send us money in total it must have been about 9k so on Monday we needed to draw out the funds from the ewallet to buy some things for the house but it refused to allow this anyway we thought it was a bank problem so we tried again on Tuesday but when we dialled *120*277# it gave us the option to upgrade to an easy zero account so we followed prompts as normal then it kept giving us a message saying system maintenance and service currently unavailable so we downloaded the app it allowed us to draw 1500 leaving the balance in the ewallet account it then does not allow us to withdraw it so we called the contact centre and the lady says there is nothing they can do we have to wait till next month to withdraw the balance but online it clearly says you can draway monthly up to 14000 on ewallet so I'm confused as to why our funds are being held we then call the centre again and they say it's 10000 monthly still our withdrawl has been less then that and why state 14k on the net so up till today we are waiting for an email from fnb especially now at a time like this people need to be able to access funds but typical