First national bank goodwood

I took a ticket a t 9.32am at fnb goodwood. 5 desks, 1 consultant. I was the only one waiting to b helped. I walked out at 9.49, 18 min later without being helped. The comsultant on the floor was not in the least concerned. This is not tje first time! The ticket i took said i wil b helped in 5 min! Its nkt how can we help u but when can we help u!