First National Bank Galleria_Cannot downgrade a premium account to Eezi after four weeks

After I visited First National Bank Galleria and requested my premium account to be downgraded to an Eezi account, after three weeks I can note no progress. Adding to this frustration, I visited the branch three times, and the branch used offline systems as an excuse. Unfortunately, this is now the 4th week and after many complaints with their Premium group and other formal complaints, I received zero feedback from FNB what the status of the account is. After I deposited cash into the account requested by Galleria FNB, I still cannot update my online profile or use the account. FNB takes your money but I cannot use the account. I find their service shocking and embarrassing. I am still in the dark with no understanding what the status of the account is.