First National Bank (FNB)- Unbelievably Disappointing Service

I had the distinct displeasure of waking up to find a ********** transaction on my account for an obscene amount of money. After literally hours on the phone, speaking to various departments and escalating issues to supervisors in the various departments, this was the outcome: - No one could assist with reversing or freezing the transaction even though it was still a pending transaction. I was simply told that whilst they investigate, I should expect the transaction to go through. Your financial wellbeing after they allow money to be ****** from you is obviously of no concern to them - The transaction was in a country I had never been to, nor did I authorize my card for overseas transactions. The transaction was done around 2am for an amount far exceeding my usual spending behavior. No identification, nor signature was provided. No one time password was requested. Despite all of these very apparent red flags, the transaction still went through and there was no safety net from the bank to flag this as an unusual transaction and contact me. When I asked are there no safety systems in place to prevent this happening to myself or others again, the ***** representative's response? "No" - After 2 full working days I did not receive a single correspondence from their ***** department to even acknowledge the report - On multiple occasions, I was told I would be called back at a certain time and I was never called

Aside from the dissatisfying level of competence, the rude and unhelpful tone of the staff is truly disappointing from a bank I have been with for years.