First National Bank #FNB SAFPS ******** listing - without my knowledge

FNB canceled my account with them and listed me on the SAFPS, I went straight to the branch to find out what had happened as my accounts were locked, they then told me there was *****ulent activity but couldn’t say what and tried to call the ***** department several times and no one could give me answers. I reached out to the SAFPS and was directed back to the bank where I wrote an email to *** and got rep**** by *** (***** Team Leader, FNB Commercial, Chief Risk Office) on 24 May 2023 saying Good day Miss Dube Please be advised that due to the ***** reported against your account , the SAFPS listing will remain.

No explanation NOTHING! I further went to the police station to get a police clearance and took it to the Maponya Mall FNB branch as proof that I did nothing wrong and they just told me to go back home.

I am struggling to get answers from the bank. I am unable to get any credit despite my score and no one from FNB is helping. ***