First National Bank (FNB) have still not corrected the issue and being pushed from pillar to post.

I can’t believe that even complaining on Hellopeter gets nowhere with FNB. I registered a complaint with FNB on the 8th of March 2022, a complaints consultant called me and said they will correct the issue, since then nothing has happened. I have emailed asking for feedback and still nothing, not even a reply with an update until time of writing this review.

Furthermore I have taken a home loan with FNB (which was before the first issue arose), today I tried calling in and asked to speak to Kyle Ebrahim who is the service consultant that requested the short term department increase my property value, I tell them which department he is in and yet they still can’t find him. I get put through from the home loans department to the Aspire department which has nothing to do with it, then they put me through to other departments then eventually back to the same departments as before. I find this very bad that FNB’s consultants don’t know which department deal with something or they perhaps don’t know how to deal with the issue themselves and it is actually their department?? It seems if you ask for someone they just put you through anywhere because they don’t want to deal with it.

If you want to deal with a bank where once you sign up they don’t care about you please sign up with FNB.