SS
Solet S
1 reviews | Active since Oct 2020
06 Sept 2024, 08:01
FIRST NATIONAL BANK - FAILURE TO CLOSE ACCOUNT FOR ESTAT LATE
In June 2023 the executor of my late husband's estate requested First National Bank to close his cheque account. After confirming in April 2024 that they are busy with the matter this account is still not closed. All other matters of the estate has been finalized with only this outstanding, how is it possible to not close an account in a year's time. The overdraft on the account was settled immediately, no outstanding monies.
Helpful (0)
Replies (1)0
Replies (1)SS
Solet S's updateReviewer Update
12 Sept 2024, 11:22Good day
After my complaint I received a message on my FNB Banking App stating that I will be contacted within 48 hours. It is now a week later and still no contact from FNB.
I also went on the App and spoke to a consultant that stated she will escalate my query but still no contact from FNB
Solet Stroh
After my complaint I received a message on my FNB Banking App stating that I will be contacted within 48 hours. It is now a week later and still no contact from FNB.
I also went on the App and spoke to a consultant that stated she will escalate my query but still no contact from FNB
Solet Stroh
SS
Solet S's update12 Sept 2024, 11:22
Reviewer Update
Good day
After my complaint I received a message on my FNB Banking App stating that I will be contacted within 48 hours. It is now a week later and still no contact from FNB.
I also went on the App and spoke to a consultant that stated she will escalate my query but still no contact from FNB
Solet Stroh
After my complaint I received a message on my FNB Banking App stating that I will be contacted within 48 hours. It is now a week later and still no contact from FNB.
I also went on the App and spoke to a consultant that stated she will escalate my query but still no contact from FNB
Solet Stroh