First National Bank does not care about its clients

We have truly had the worst experience with FNB Bank. My partner had his whole salary taken as an unauthorised debit order. When he tried to call FNB to assist him with reversing the unauthorised transaction, they told him they cannot assist. He cannot even block the institution from taking further money on his FNB APP. Now how are we supposed to survive the month? Honestly very sad to have this experience with the oldest bank in our country. The over 10 years banking with this bank and this is the treatment received? Sorry unfortunately we cannot assist with you… Please becareful with your money FNB users. I wish I could give a zero rating. Like I don’t know how we are supposed to survive the month with no source of income. FNB really did us dirty: utterly disappointed.