First national Bank disappoint to the extreme! Advertising can be so very misleading.

opening a business account as a new first-time client was a very frustrating and protracted - getting help by dialing the *** is like a brick wall! Why? the recorded voice refers you to a bot and then the bot wants my ID number in order for me to be able to continue to another bot and so on and so on. It took me two days and numerous frustrating efforts to get to a person and when I went into a branch yesterday, I was informed that the account was still not active (after receiving an SMS on 24 July saying that I must go to a branch to collect my bank card as it is ready). Only reason I am persevering is because of the PayPal connection to FNB, it is after all a worldwide charitable trust. Does the top brass of this bank ever phone their own bank *** number? I am most definitely not comfortable to give my ID number to any service provider especially as a new client only wanting to enquire about the bank in this instance. I know now that FNB is just another ordinary bank. Nothing special.