First National Bank ***** Department

I’m extremely disappointed with the handling of a ***** incident on my business account with First National Bank (FNB).

On 14 April 2026 at around 04:00, three unauthorised transactions totalling R42,838 were processed on my account within minutes of each other. I did not authorise these transactions, and critically, I never received any OTP or authentication request.

I immediately cancelled my card via the app and attempted to contact FNB’s ***** department. It took roughly 40 minutes to get through, only to be told their systems were down and I should call back later. By then, all funds had already been taken.

Since reporting the matter, I’ve had:

* Difficulty obtaining a proper case reference * No written communication from FNB * No meaningful feedback, only a vague 3–30 day turnaround

For a bank of this size, the lack of real-time ***** support and absence of basic security measures (like OTP verification) is deeply concerning.

This has had a direct financial impact on my small business, and I expect:

* Full reimbur*****t of the R42,838 * A clear explanation of how these transactions were processed without authentication * Proper accountability for the lack of ***** support when it was needed most

At this stage, I cannot recommend FNB based on how this situation has been handled.