aP
aviwe P

1 reviews | Active since Dec 2016

01 Dec 2016, 11:22

First National Bank complaint

<p>FNB ported my cell c number to FNB number. I asked them to reverse the porting they made on my number, they acquiesced to do it. From the 1st of September, i have been phoning them, wasting my time and energy and never real get help. One told me, the porting of my number is waiting for a donor, and the others have been telling me that it has been successfully done, When i phone cell c, they tell me that my number still belongs to FNB, incredible hey, after talking to their customer service. I think 2 weeks back, someone told me the porting reversal has been waiting for a donor for more than 2 months, wow, typical of FNB. I`m fed up with their services, as far as i know, FNB didn`t buy me the phone, nor do they buy me airtime, the ordeal experience i`m facing is just laughable. Should i be forced by FNB to use their network? should i not be using the network of my choice? </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2016, 13:31
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)