1 reviews | Active since Dec 2016
First National Bank complaint
<p>FNB ported my cell c number to FNB number. I asked them to reverse the porting they made on my number, they acquiesced to do it. From the 1st of September, i have been phoning them, wasting my time and energy and never real get help. One told me, the porting of my number is waiting for a donor, and the others have been telling me that it has been successfully done, When i phone cell c, they tell me that my number still belongs to FNB, incredible hey, after talking to their customer service. I think 2 weeks back, someone told me the porting reversal has been waiting for a donor for more than 2 months, wow, typical of FNB. I`m fed up with their services, as far as i know, FNB didn`t buy me the phone, nor do they buy me airtime, the ordeal experience i`m facing is just laughable. Should i be forced by FNB to use their network? should i not be using the network of my choice? </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
