MB
Michelle B

1 reviews | Active since Jun 2017

06 Jun 2017, 08:43

First National Bank & CCD Couriers

<p>I am appalled at the shocking service from FNB & their couriers. I have been waiting for more than a month now for my credit card to be delivered. I randomly receive sms's saying somebody will contact me, but no card arrives. During the course of the last month, 2 other cheque account cards have been delivered, but neither work because they come from a batch of damaged cards. Last night I get an sms from the courier company saying they are unable to contact me, but nobody tried to!!!! Now neither of my cheque account cards work, and my credit card is lost somewhere in the courier world, and I have no access to funds! I think this is a shocking state of affairs! A very lovely consultant at Cape Gate Branch has arranged for a temporary card for me today, but I can assure you, if it wasn't for her, I would be closing my accounts and moving to another bank! One where I can actually get my own money out of my account.</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2017, 09:56
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

MB
Michelle B's update09 Jun 2017, 10:34
Reviewer Update

Thank you, I appreciate your assistance in this regard.

I must, however, advise that an appointment was made to deliver the card on the 09th June 2016 between 08:00 and 10:00. It is now 10:33 on the 09th June 2016, and guess what, I don't have my card!

FNB (First National Bank)
FNB (First National Bank)'s reply09 Jun 2017, 10:47
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)