FIRST NATIONAL BANK CAN NEVER HELP ANY CLIENT !!! Payment Holiday

So the president has suddenly thrown on us a lockdown of 21 days. Every major bank is allowing a banking holiday to their clients. Yet First National Bank seems to be absolutely pathetic with their support to their clients. You have to call someone who NEVER answers and input a hundred personal details to a machine. Then you still get a machine whose voice mailbox is full. USELESS !!!! When you finally speak to someone, they send you information of an application like you are applying for a complete new bank account or homeloan. The information they want, FNB already has when they look at my profile. Absolutely disgusting, bloodsucking bank which does not give a damn for their clients and if the client cannot afford in this time. PATHETIC ******* !!!!