First National Bank business desk poor service

Opening an fnb business account is a very tedious endless process. I had to make numerous calls to follow up on the activation of the account and got sent from pillar to post. Lastly when I thought I've done everything that was asked of me for the account to be activated I'm told theres a form outstanding for me to fill and send back. Why did no one pick this up from over 10 consultants I spoke to trying to resolve the issue still buffles me. Had I known I wouldn't have opened a business account with fnb at all.