First National Bank bugging us for FICA documents and us trying to respond

<p>My wife and I run a small company that has 4 bank accounts with Firat National Bank in South Africa</p> <p> </p> <p>I keep receiving notification by SMS that our accounts need to be FICA compliant. WE HAVE TRIED OUR LEVEL BEST to comply. WE HAVE SENT DOCUMENT AFTER DOCUMENT. The FICA department keeps telling us that they have not received the documentation. WE CALL THEM AND SEND THE DOCUMENTS AGAIN, but for some inexplicable reason they ARE STILL NOT satisfied - either they say that they have not received the documents, or they cannot open them, even though they have been sent in recignizable formats (.pdf, .jpg, etc.). We are at our wits end. I tried contacting my private banker, but have to go through the call centre. I HAVE LEFT MESSAGES FOR HIM TO CALL ME, BUT TO DATE HE HAS NOT HAD THE COMMON DECENCY TO CALL ME.</p> <p> </p> <p>I am sick and tired of FNB's service and think that if they make a statement "HOW CAN WE HELP YOU?", They need to start living up to it!!!!!!!!!! </p> <p> </p> <p>An incredibly frustrated Chris</p>