First National Bank Bad Service

Today the 25th July I went to FNB Cresta. Forex no longer assist customers with foreign exchange transactions I was told, you need to use online banking. I required assistance with the transaction, sat in the queue for an hour, after which the client services consultant instructed me to log onto online banking, she then disappeared to assist incoming customers, issuing them with tickets, I stood and waited a further 15minutes for assistance. What shocking service. Staff ill I was told. Surely you have a backup plan in place ? FNB you need to get your act together, this kind of treatment will loose you clients.