1 reviews | Active since Aug 2017
First National bank~ Bad Service
On the 26/27 October I called your call centre to cancel/delete the stop payment that I placed earlier during the year. The person who I spoke to confirmed that everything was successful as per my request. Yesterday I received a email from my services provider advising about missed premium. Today I did not go to work, I went to Southdale branch to get confirmation of deletion/cancellation of the stop payment I placed via call centre, to my surprise no cancellation was done by call centre agent. My life policy is at stake here. I need to prove to my service provider that the mistake is on their side or else I loose a policy that I have been paying for past 10 years. Even the lady that help me wasn't friendly at all. I asked for something and she referred to call centre. The same call centre that I have issues with.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)