First national bank

I have been charged 6 x R110 for bank charges I have logged a call online and I have sent over 5 emails it comes back as case closed resolved and to date I haven’t received my money back I need my R660 back like yesterday very *********** staff and system to help a customer ,private client private wealth etc if you can’t resolve simple queries how do we trust you guys with our money .... If we don’t bank with you guys you will not have jobs so rather resolve our queries properly before emailing to say resolved ....