1 reviews | Active since Jul 2018
First National Bank and Standard Bank mess-up
So, wanting to apply for an overdraft on my business banking account, I phone FNB Business Banking, end of May 2018. Here I was told that some issue still exists regarding a credit card with Standard Bank, which was settled 4 years ago. I phone Standard Bank and go through the process to sort this out, credit card was settled 4 years ago, but they never cleared the credit bureau tag. They do so, and let me know all is apparently sorted out. I month after first phoning FNB to apply, I phone again, but now Im told that I cannot apply again as I was rejected last time and will have to wait six months before I can apply again! So, declined by FNB due to a Standard Bank error, and now I can apply again, due to a Standard Bank error. The mistake made was not mine, but another bank's. This is a prime example of how banks do whatever they can to ***** their own clients. Both FNB and Standard Bank should seriously get their client service sorted out!
Good day Tjaard Vos,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Business Banking who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Tjaard Vos,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Business Banking who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
