MG
Mpho G

1 reviews | Active since Aug 2016

04 Aug 2016, 22:11

First national bank agents are ******

<p>Hellopeter,last month i received a call from fnb agent she was offering me their fnb sim connect contract,the guotation of the contract was they give 2 gig of data for R65 per month and R50 once off connetion,i asked the lady they are no any extra charges she said no,I used the sim for 1 week the data was finish.on the 25 july they debited an amount of R516.65 i stop the debit,i phone their customer help line to enqire about the amount they told me that once the 2 gig is finish i have R500 credit limit of which i was never told about when i was signing the contract fnb agents are ****** all i want is to cancel these contract.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Aug 2016, 06:58
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 985449

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)