First National Bank

I am very dissapointed in the conduct of FNB regarding a ***** case. Just after 08:00 on the morning of 22 Jan '23 we realised that a internet transaction was done and R10570 was tranferred from my husbands account at 04:00 that morning. I immediately reported it as *****. Got ***- ***. This transaction was still pending and I begged FNB to reverse it while still pending, requested it every day. There response was that they don't do that. They first do an investigation. In my opinion they give the ********* the benefit of the doubt. Phoned this morming and they are still investigating. The transaction hasn"t been pending since 24 Ja, which means the ********* got this money. My big question is...why didn't FNB put a hold on that transaction whole investigating it. How will they get the money back once it is in the ********** account. FNB could have handeld this differently. And they still can't tell me what the outcome would be.