First national bank

We opened a bank account 2weeks ago at FNB then we went to the branch to collect the card gave all the documents needed. Now they froze my account because they dont have proof of residence, after we have given them the documents. Clearly some employees is *********** and now we are stuck and can't use our card. This is redicioulous for a huge company like this. And this after I was referred to FNB. Thinking of going back to my old bank. Also received an sms to deposit money into the account which we did and now when trying to access the account they say it's frozen. They are willing to take your money on a frozen account but not to withdraw. On contact with my prestige banking CALL centre we were told it will be sorted today after we emailed the documents again, but until now nothi g has been done. This is very inconvenient as I need to access my account today and I can't. Pathetic