First National Bandits with pathetic service!!!

<p>On the 29th of October, I sent a request via the FNB app for a stamped bank statement for the months of October AND November, because I wanted to apply for a bond for my mother and needed those statements. Firstly it took me more than an hour to actually get confirmation that they will be sent to me. After receiving them, I immediately sent them for processing, only to be told yesterday on 14/12/16 that my statement does not have the November cycle in it. I immediately, get on the app and explain my story to the consultant on the other end, who then advises me that I will be charged a further R13 for the statement, I explain myself again and again why I am not supposed to be charged as this was a mistake that was commited by their consultant and not me, long story short after an hour of chatting to Frank Nkurumah-Abebrese, he decided not to reply anymore. This morning I again chat to Linda and I tell him what my situation is and ask that he expedite the request past the 6 hours turn around time and he/she tells me that it cannot be done. So basically I have to wait for 384 hours (from the end of Novemeber to today) to get my November statement and not only that I also have to pay twice for it. </p> <p> </p> <p>This whole mess up has actually prevented me from presented my mother with an approved contract for my mother's house as a Christmas gift to her. FNB sucks and is not helpful at ALL. All YOU know is how to keep taking money from your clients mara dololo services!!!!</p>