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rM
ryan M

1 reviews | Active since May 2019

18 Jan 2023, 22:54

FIRST NATIONAL BAAAANK

I app**** for an Easy cheque account online, received a bunch of e-mails and an account number to suit. I was pretty chuffed I didn't even have to make the commute to the bank that was 3 Jan 2023. Today 6 Jan I call to do a follow up as I sent my docs to HR to switch my salary to find that I cannot be helped because I wasn't verified. No where in the below e-mail does it tell me to go into the branch. They (Refilwe) were unable to assist me didn't even wanna take the ref number to do a follow up on what the case is. Idk if the staff at FNB call-center are just tired but more than one person can't sound that monotone. I am sure they can trace whom I have all spoken to non of them seem too happy. It reflects in the level of service I have received makes me worried if I made the right choice coming back to FNB. Dear RYAN MINORDS We have received your application for the Easy Account. Your application has been sent for further evaluation and we'll get back to you with a response as soon as possible. If you have any enquiries, please call 0860 FASTAP (327827), using reference number

Today is the 18 Jan 2023 no bank card no delivery no calls no ETA. No formal apology for previous incident 12 Jan 2023 was 7 working days. Where is my bank card?

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rM
ryan M's update20 Jan 2023, 23:03
Reviewer Update
Hi there, my query has still not been resolved and calling the 0860 FASTAP (327827) is useless as I am told that I cannot be assisted because I am still awaiting a bank card. The automatic apology e-mails come through thick and strong but no ones taking the onus to actually find out why its taking so long for me to receive a bank card. Is this the kind of service I can expect from FNB??? I work in logistics and cards of this type takes +- 5days max area dependent now seeing that I stay in a main center the latter doesn't effect my SLA where delivery is concerned. I sent all my paperwork twice because it somehow got misplaced the first time so the way I see it I did my part. Is it that the card is made of titanium or gold plated that its a one of one? Does FNB not want my business? All I want is my query resolved ship my card give me a tracking number and who is shipping it, It cannot be this difficult. The reference number is: ***NF.