1 reviews | Active since Sept 2016
First Nationa Bank Refuses to approve Credit Card and Personal Loan
<p>I Regret moving to FNB. I app**** for a Credit card and I was declined due to affordability and High risk client... According to my calculations/Budget I can afford way more than a depleted credit card.</p> <p> </p> <p>I app**** on Friday the 16th of September 2016 for a credit card and I was told that my application was approved and that FNB only need my 3months Payslips and ID in order to finalize my application. After several calls to my Private Banker and the Credit Card Department I got the news that my application was declined due to Affordability and being a High Risk Client... My score at Mytransunion are way over 900 and I know I can afford much more than a credit card...</p> <p> </p> <p>How is it possible that FNB can see things at the Credit Bureau's thaat I cant? How is it possible that FNB can approve my application on Friday the 16th of September 2016 but decline it now? How is it possible that FNB can make me a Private Client on Friday seeing that my income qualify for being a private client and then all of a sudden I am a High Risk Client with affordability issues???? Please go to the recorded calls on Friday the 16 September 2016 11h54 my ID ********** 039089 and go and listen to that call...</p> <p> </p> <p>This is pathetic! FNB should remove adverti*****ts from the radio and rather try to get the excisting clients happy!!!</p> <p> </p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
