nN
nthabisengnkoana N

1 reviews | Active since Sept 2016

27 Sept 2016, 15:16

FIRST NATIONA BANK is *********** their customer

<p>I logged a case with FNB for *****, and to my surprise it was dismised by fnb without letting me know and they claiming they sent mean email which I never recieved. R800 was taken from my account and I was informed that I swipped at a lodge near southgate which I never heard off using my card and pin which was right in my bag whilst I was at home in the vaal triangle when all of this was happening and they claim that it was my card and not a copy of it. that is just **************** from FNB and I wouldn't recommend anybody to use this bank because all it does is keep on taking money from their customers then claim it was used by their customers, this is so appauling.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Sept 2016, 08:39
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

nN
nthabisengnkoana N's update30 Sept 2016, 12:16
Reviewer Update

FNB was quick to respond to my complaint within 24hours and they also gave me back my money. So all in all I'm a happy and satisfied customer.