First (LAST) national bank

When you actually require support or assistance is when they can only use the FNB App -they cant call, they cannot actually offer any viable advice. Go use an ATM they say -who does that anymore -whats the purpose of the internet and the app - they send OTP's to an old cell number you have not used in months -I have been banking with the app for months now on a new cell number -and suddenly all OTP's go to an old number -??? In that case you cannot reset your details at all. Useless -whats the point of a private banker if they cant help?