First for Themselves, not their customers, bank
<p>Okay I'm really annoyed with FNB now, I receive an SMS advising me that my bond will go off on the 15th and if I'm not okay with this I need to contact FNB to advise them not to. I agreed to a certain date, and I will pay like I have always and have never missed on that date. Is it not enough that there's a salary tracker where the bond is debited as soon as my salary is deposit. That is just one complaint. </p> <p> </p> <p>A few weeks ago I went to renew my license disc during my lunch break and was advised I need proof of residence. I rushed to FNB with hopes to get a statement quickly, I waited in line for a while and then went to a staff member to explain that I need to rush back to work as I still have to go back to the licensing dept with this, they told me to just keep waiting. I waited for almost 30 minutes, just for a statement. The licensing dept weren't accepting cards so I waited another 15 minutes in the line outside for the ATM as only 1 of 3 ATM's were working. Premier account for what? </p> <p> </p> <p>I was dropped from a level 3 to level 1 on my ebucks with no explanation? </p> <p> </p> <p>I reported ***** on my credit card quite long ago and was advised after investigating, the amount would be credited back to me, it wasn't? </p> <p> </p> <p>Whoever you are banking with, don't switch over to FNB. Their call center service is shocking too and they have already started reducing benefits as seen in recent news. </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
At the same time that I sent in this compalint, I sent an e-mail through to FNB requesting that I not be debited on the 15th. I have not received any feedback since, called FNB myself now:
Called prenier line, was transferred to Home Loans, Home Loans transferred me to collections, Collections advised I need to be transferred to another department. After trying to transfer me for a while, while I hold the agent got back to me advising that the department I need to go through seems to be experiencing problems with their line. So no resolution to this..
I did not request that it go off on the 15th, but I have to call in and struggle to get through to reverse FNB's doings. I will probably have to try calling in again later.
At the same time that I sent in this compalint, I sent an e-mail through to FNB requesting that I not be debited on the 15th. I have not received any feedback since, called FNB myself now:
Called prenier line, was transferred to Home Loans, Home Loans transferred me to collections, Collections advised I need to be transferred to another department. After trying to transfer me for a while, while I hold the agent got back to me advising that the department I need to go through seems to be experiencing problems with their line. So no resolution to this..
I did not request that it go off on the 15th, but I have to call in and struggle to get through to reverse FNB's doings. I will probably have to try calling in again later.