1 reviews | Active since May 2013
First FNB now the courier company
So after my numerious complains i was finaly assisted last friday. The lady told me i would get the credit card between 3 to 5 days (not working days) Mariaka kept me in the loop (i am so grateful for her assistance) advised that the couriers have my card on Monday already. They havent called nor have they sent an sms. Why are they keeping my card ? Like what must one do to be assisted? Shuuuu pure unpleasent service really. Like dont they think that i took this card in January for a reason. Mind you the delay is because FNB failed to assist me in time
Hello Ratilwe,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Ratilwe,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***