First experience with FNB and worst service in my life.

Firstly I deposited R1000 into my FNB account. I tried to purchase something for R216. The transaction was declined and I could complete my purchase. I went to an ATM to check the available balance and the slip said available balance R1000. I then tried to draw some money and it was declined. I went to the FNB branch in Stellenbosch and got a ticket for which i was told the waiting time was 14 minutes. While waiting I phoned the FNB call center where a lady informed me that my account was blocked because I did not send my FICA documents. Something that I had in fact done early January. The lady then told me that she can't assist me which i was then put through to another department but before I could talk to anybody I was prompted to review FNB service. I had not received any service yet so I put down the phone. I then phoned a different number and a gentlemen informed he could nopt help me and transferred me to a different department. Then another lady assisted me and I explained the situation. She then told me to send my documents to her personal email but I asked her to unblock my account because I had traveled from Somerset West to Stellenbosch to complete my purchase and I couldn't go back home to get access to email and documents. She put me on hold and then came back on to inform me that my account was unblocked. The call lasted about 20 minutes and I was still not helped at the FNB branch I was in even though I was told I would wait for 14 minutes. I then went to 2 ATMs to draw my money but was unsuccessful at both as well as trying to draw at a local retailer.

This is the first time I ever used my newly created account and I received the worst service from any service provider ever. Poor service on the phone, poor at the branch and I could not get a service from the ATM.