First debit order changed but they still debited on my old account

<p>What a bad experience on my first debit order after notifying you that I changed the bank and now banking with Fnb.</p> <p> </p> <p>Nombuso Masondo is the consultant who assisted me and we have used emails. She even confirmed via emails saying my interest rate has been adjusted as I am now banking with Fnb.</p> <p><br />Today I received an sms saying my account is in arrears and when I try to contact call center, i am told i am also liable for debit order charges failure because the bank tried tried to debit on CAPITEC(old account). There is no way I will pay these charges as according to me I updated my banking details on time and even received an email from Nombuso saying it has been updated.</p> <p> </p> <p>How competent is Nomasondo?</p> <p> </p> <p><br />Thanks</p> <p>Peter</p>