First Class Customer Service Fnb

First Class Customer Service Fnb. As a ISO 9001 Certified Auditor and also in general I'm ever conscious of the service I give and that which I receive. Recently whenever I can I write reviews for both satisfactory and not so good service. Right now I just want to take this time and just Boast about FNB. So, here we go. On the 6th October I sent e wallet to an Electrician as initial payment for my garage door automation. Long story short up to this morning he was not able to retrieve the funds which I find painfully strange. However I said to him I quote "Ok I will drive the the FNB and ask them for a solution. Thank you 🙏🏽" Close Quote. At the Carlswalds FNB branch as I arrived the ques were long. Something great struck me the Hostess Consultant ,Dumisani Vukeya (I went beck to get her name later♥️) was doing such an impressive result yielding multitasking job;helping more than one customer at a time yet giving sufficient attention to each and everyone. This was pleasant to watch while I wait for my turn. My turn came. She gave me all the necessary attention, asked the right questions all the way( that's an art on its own😊 Precise Troubleshooting is a skill very very few possess🤫....) Diagnosed the problem called the EWallet Desk,Explained to the EWallet consultant my situation then handed me the fone and directed me to one of the cubicles to further explain my situation. That was Wow.💥🎉 I was received by the EWallet consultant who was just as amazing. She was attentive to her colleague and therefore I I did not have to repeat myself and explain all over again (most back office Consultant are not as attentive.. ....) Mbali Zondo, the EWallet consultant against pressed all the right buttons app**** precise troubleshooting expertise ; she demonstrated a unique style of authenticating ..used some intelligently hidden worded pleasant repetitive methods for "fact finding" and "authentication" ..she was brilliant....too much brilliance...I could say more....Thanks to both ladies Dumisani Vukayi and Mbali Zondo. As if this was not enough Mbali Zondo has coutioned me that the response may take about 2working days but she made a point that I had received my reference number to the call before she hunged up in the event I needed to call back. So I was only expecting a resolution latest next week Tuesday. Few hours later I was pleasantly surprised to receive an email from FNB advising me that the matter has been resolved and my EWallet refunded back toy account . Indeed it was so when I checked. Keep up the good work FNB. I recommend Mbali to the next level . GO retrieve this call and hear professionalism at its best you have great asset's with both these ladies. If all Host Consultants could take a lead in Dumisani Vukeya's style.... Thanks FNB